Refund Policy

At Zynutra, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help.

1. Returns & Eligibility

We accept returns within 30 days of your delivery date for most products.

To be eligible for a return:

  • The item must be unused, unopened, and in the same condition you received it.

  • It must be in the original packaging.

  • You’ll need the receipt or proof of purchase.

2. Non-Returnable Items

Unfortunately, we cannot accept returns for:

  • Opened or used supplements or consumable products.

  • Gift cards.

  • Sale or clearance items (unless defective or damaged).

  • Personal care items that have been opened.

3. Refunds (If Applicable)

Once your return is received and inspected:

  • We will notify you by email.

  • If approved, your refund will be processed and a credit will be automatically applied to your original method of payment within 5–10 business days.

4. Late or Missing Refunds

If you haven’t received a refund yet:

  • Double-check your bank account.

  • Contact your credit card company or bank (processing times may vary).

  • If you’ve done this and still haven’t received your refund, contact us at 📧 support@zynutra.com.

5. Exchanges (If Applicable)

We only replace items if they are:

  • Defective, damaged, or incorrect upon delivery.

If you need to exchange an item, please email us with a photo at 📧 support@zynutra.com within 7 days of delivery.

6. Shipping Returns

To return your product:

  • Email us first at support@zynutra.com to request a return authorization.

  • You will be responsible for return shipping costs (unless the item is defective or incorrect).

  • We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or undelivered returns.

  • Please send approved returns to: 4th Floor, No. 20, Shaotang Road, Qianqiao Street, Huishan District, Wuxi City, Jiangsu Province 
    Postleitzahl: 214000,China

7. Cancellations

Orders may be canceled within 12 hours of placing them. Once the item is processed or shipped, we are unable to cancel the order.

8. Contact Us

For any questions related to refunds or returns, contact us at:
📧 support@zynutra.com